Privacy Policy
Your privacy matters to us at SwiftStreamBox
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
SwiftStreamBox respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to guard it. This includes secure data storage, encrypted communications, and restricted access to personal data inside our organization.
Secure Storage
Your personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during the exchange between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to personnel who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We regularly update our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the policy's end. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention periods vary based on the data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: four years after the last service engagement
- Payment transaction records: six years for tax and accounting requirements
- Website analytics data: twenty-four months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or eighteen months of inactivity
Cookies and Site Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.
You can manage cookie preferences via your browser settings. However, turning off certain cookies may impact how the site works. For more details about how we handle cookies, please consult our Cookie Policy.
External Links
Our site may include links to external sites or services. This privacy policy covers only SwiftStreamBox and our site. We are not accountable for the privacy practices of other sites.
We recommend that you review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect alterations in our practices, offerings, or legal obligations. If substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, would like to exercise your privacy rights, or are concerned about our handling of your information, please reach out to us.
Contact Us About Privacy
SwiftStreamBox Privacy Team
Rose & Petal Court, London
London, United Kingdom SW3 5QG
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy inquiries within seven business days.